Exchange and Return Policy
Thank you for shopping at Silai Studio. Please carefully read our return and exchange policy below:
- We accept exchanges within 7 days of receiving the product.
- To be eligible for an exchange, the item must be unused, with the tag intact, and in the same condition as when you received it.
- We accept returns within 7 days of receiving the product, only against store credit, NO REFUND
- To be eligible for a return, the item must be unused, with the tag intact, and in the same condition as when you received it.
- Please note that there will be no refund issued for returned products. You will receive an email with the store credit, equal to the order value, excluding shipping charges, if any. Store credit is valid for 90 days and can be redeemed on any product across our website www.silaistudio.com
- Items Excluded from Exchange/Return:
- Final sale/ Clearance products/Buy2get1 items are not eligible for exchange or return.
- Process for Exchange/ Return:
- To initiate an exchange or return, please contact our customer service team at firstname.lastname@example.org
- Clearly indicate the order number along with your reason for return/exchange and other preferences.
- We will initiate the pickup from the same address as delivery. Once the parcel reaches back to us, it will undergo a quality check and then your new product will be dispatched. Please keep in mind the following timelines for the same :-
- There are no extra charges for pickup or delivery
- Exchanges are subject to product availability. If the requested exchange item is unavailable, a store credit will be issued for future use.
5. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us within 2 days of receiving the product to arrange for a replacement, exchange or store credit.
6. Contact Information:
- For any questions or concerns regarding our exchange policy, please contact our customer service team at email@example.com
Please review this policy periodically for any changes. Your continued use of our website and purchase of products constitutes acceptance of any modifications to this policy.
Thank you for choosing Silai Studio and shopping with us. We appreciate your business :)